Return Policy

Vinyl:

All Vinyl products purchased are custom manufactured to a specific order and are not returnable or exchangeable. Please take special care to order carefully and completely we always recommend samples available here at MetroRestyling.com. Ask all questions before placing an order. When buying one of our products please note that the item is being sold only as described. No changes or alterations to the item (except in the case of color/finish prior to shipment) can be made at any time and will not constitute grounds for a return. All SPECIAL ORDER products are nonrefundable and nonexchangeable.

Metro Restyling will replace or exchange only for those products which are deemed to be incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness before shipment. You must inform us about defects, shortages, and exceptions within 3 days from receipt of the order is considered complete. There are absolutely no replacements, exchanges or refunds issued after product is installed.

Please note that products ordered at different times may have different lot numbers, therefore we can not guarantee a color or pattern match. Metro Restyling and partner manufacturers are always making changes to provide you with the highest quality products. Metro Restyling does not guarantee any application of our films. We are here to help if you need tips on installation but can not be held responsible for installation failure.

Please be aware if a claim needs to be filed for a product it must be sent back within the time frame to file a claim with that company "usually 30 days depending on the manufacturer" if the time frame has exceeded this period we are not able to issue any type of replacements for claims. We must follow the procedures of the manufacturer throughout the claim process and credits will not be issued until the claim is finalized. Please understand that most manufacturers do not issue a refund for granted claims, you will instead receive a credit that you can use toward a future order from MetroRestyling for any product desired. Please know that credits for claims must be used within 6 months of being approved otherwise they become void after that time frame. We are not held accountable for any film that is not handled within that procedure. Shipping is nonrefundable and there is also a 20% restocking fee incurred with all vinyl returns.


Lighting:

We provide assistance in purchasing, please contact us for help to prevent any ordering mistakes. All non-defective returns are subject to a 25% restocking fee or full value exchange minus shipping costs. Before returning any item, you must contact us for an RMA# within 14 days of your invoice date. The RMA# must be written or printed on outside of the package. All items returned without an RMA# will be refused. Defective items may be returned for an exchange of the same item only. All items must be in "new" condition, in original packaging with all contents included. Any discrepancies could result in a delay or partial forfeiture of your credit. For all lighting products, please test item for factory defects prior to installation. No cancellation, refund, or exchanges on special order items. Shipping is nonrefundable.

Parts & Accessories:

No returns or exchanges. Please take special care to order carefully and completely. Ask all questions before placing an order. When buying on one of our products please note that the item is being sold only as described. Metro Restyling will replace, or exchange only for those products which are deemed to be incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness before shipment. You must inform us about defects, shortages, and exceptions within 3 days from receipt of the order is considered complete. There are absolutely no replacements, exchanges or refunds issued after 4 days.

Metro Restyling will not be liable if you order the wrong product. If you receive a product that does not match the description, please contact us immediately and we will resolve the issue. For any shipment that is refused or returned due to incorrect address provided by the customer, you will be responsible for fees associated with re-shipping item. Shipping costs are not refundable. We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.

Contact Us:

MetroRestyling.com
5400 18 Mile Rd
Sterling Heights, MI 48314

1-888-488-4695