We ship orders Mon - Fri. MetroRestyling's shipping cut off time is 3:30pm EST for east coast orders and 3:30pm PST on west coast orders. On decals, stickers, camo, and custom orders please allow up to 2 days of processing time. Please know that transit time is Monday through Friday as Saturday and Sunday are not business days. MetroRestyling.com, FedEx, and USPS do not guarantee shipping times. Orders over $250 may require a signature, If signature removal is requested per our customer, the customer assumes ALL responsibility in the case of a delivered package that is either stolen or not received for any reason. Some international orders may require additional handling if the location is in an extended zone.
Items that specify "Special Order" may incur longer processing time as we do not stock them in our warehouse and they need to be ordered directly from the manufacturer. These items are final sales and cannot be returned or exchanged.
For International shipments, Metrorestyling is NOT responsible for extra import fees, it is the customer's responsibility to cover the shipping fees as well as customs/taxes fees that may be added by their country. If your shipment is damaged in transit, Metrorestyling will do its part in filing a claim and replacing the damaged product, however, shipping fees must be collected from the buyer in order to reship the product out of the country once again.
International shipping methods are NOT guaranteed. These are estimates given by the carriers themselves. We are not responsible for packages arriving outside of the projected time frame. In most cases, shipments may be delayed due to the country's custom clearances which can delay shipments most of the time.
In case of Loss/Damage shipments, Metrorestyling will follow the claim process through FedEx or USPS. Please understand that claims will require photos of physical damage to the product and shipping container. The claim process can take up to 45 business to be successfully processed and granted. If the order is urgent we recommend placing a new order and once the claim is granted Metrorestyling will issue the credit back to that order.
In case of delivered but stolen goods, the carrier will require a valid police report from your local police department in order to process through the claim. In most cases, the carrier will require both parties to be involved in the claim process "Metrorestyling & Customer" the claim process can take up to 45 days to be resolved or denied. In the case of a denied claim, Metrorestyling is NOT responsible for shipments that state delivered but are not in possession of the customer.