Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of metrorestyling.com. The collective work includes works that are licensed to metrorestyling.com. Copyright 2003, metrorestyling.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with metrorestyling.com or purchasing metrorestyling.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with metrorestyling.com or to purchase metrorestyling.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by metrorestyling.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of metrorestyling.com used in the site are trademarks or registered trademarks of metrorestyling.com


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, metrorestyling.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. metrorestyling.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. metrorestyling.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
metrorestyling.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if metrorestyling.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a metrorestyling.com product is mistakenly listed at an incorrect price, metrorestyling.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. metrorestyling.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, metrorestyling.com shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by metrorestyling.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
metrorestyling.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to metrorestyling.com.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of metrorestyling.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of metrorestyling.com products) must be commenced within one (1) year after the claim or cause of action arises. metrorestyling.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. metrorestyling.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a metrorestyling.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
metrorestyling.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, metrorestyling.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, metrorestyling.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to metrorestyling.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless metrorestyling.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, metrorestyling.com may link to sites operated by third parties. However, even if the third party is affiliated with metrorestyling.com, metrorestyling.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of metrorestyling.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, metrorestyling.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Shipping
We ship orders Mon - Fri. metrorestyling.com shipping cut off time is 3:30pm EST for east coast orders and 3:30pm PST on west coast orders. On decals, stickers, camo, and custom orders please allow up to 2 days of processing time. Please know that transit time is Monday through Friday as Saturday and Sunday are not business days. MetroRestyling.com, FedEx, and USPS do not guarantee shipping times. Orders over $250 may require a signature, If signature removal is requested per our customer, the customer assumes ALL responsibility in the case of a delivered package that is either stolen or not received for any reason. Some international orders may require additional handling if the location is in an extended zone.

Items that specify "Special Order" may incur longer processing time as we do not stock them in our warehouse and they need to be ordered directly from the manufacturer. These items are final sales and cannot be returned or exchanged.

For International shipments, metrorestyling.com is NOT responsible for extra import fees, it is the customer's responsibility to cover the shipping fees as well as customs/taxes fees that may be added by their country. If your shipment is damaged in transit, Metrorestyling will do its part in filing a claim and replacing the damaged product, however, shipping fees must be collected from the buyer in order to reship the product out of the country once again.

International shipping methods are NOT guaranteed. These are estimates given by the carriers themselves. We are not responsible for packages arriving outside of the projected time frame. In most cases, shipments may be delayed due to the country's custom clearances which can delay shipments most of the time.

In case of Loss/Damage shipments, Metrorestyling will follow the claim process through FedEx or USPS. Please understand that claims will require photos of physical damage to the product and shipping container. The claim process can take up to 45 business to be successfully processed and granted. If the order is urgent we recommend placing a new order and once the claim is granted Metrorestyling will issue the credit back to that order.

In case of delivered but stolen goods, the carrier will require a valid police report from your local police department in order to process through the claim. In most cases, the carrier will require both parties to be involved in the claim process "Metrorestyling & Customer" the claim process can take up to 45 days to be resolved or denied. In the case of a denied claim, metrorestyling.com is NOT responsible for shipments that state delivered but are not in possession of the customer.


Returns
    Vinyl:

    All vinyl products purchased are custom manufactured to a specific order and are not returnable or exchangeable. Please take special care to order carefully and completely. We always recommend purchasing samples before making a larger purchase; samples are available here at MetroRestyling.com. Ask all questions before placing an order. When buying one of our products, please note that the item is being sold as described. No changes or alterations to the item (except in the case of color/finish prior to shipment) can be made at any time and will not constitute grounds for a return. All SPECIAL ORDER products are nonrefundable and nonexchangeable. In a case where we do accept a return, shipping is nonrefundable and there is a 30% restocking fee for all vinyl returns.

    We DO NOT accept returns on our printed products such as, but not limited to, camouflage, nature, paint splatter, animal print, stone, galaxy, rust, etc. These are printed to order and are final sales.

    International orders: manufacturers do not offer warranty or replacements for products shipped outside of the United States. Because of this, all sales are final for international transactions. Metrorestyling does NOT take responsibility in cases where there is adefect or product failure.


    Metro Restyling will replace or exchange products only if they are deemed to be incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness prior to shipping. You must inform us about incomplete orders, defects, shortages, and/or exceptions within 30 days of receiving your order. There is absolutely no replacements, exchanges, or refunds issued after the product is installed.

    Please note that products that aren't ordered together may have different lot numbers, therefore we cannot guarantee a color or pattern match. Metro Restyling and partner manufacturers are always making changes and improvements to provide you with the highest quality products. Metro Restyling does not guarantee any application of our films. We are here to help if you need tips on installation, however, we cannot be held responsible for installation failure.

    Please be aware that if a claim needs to be filed for a product, it must be sent back within the given time frame to file a claim with a given company; "usually 30 days depending on the manufacturer." If the time frame has exceeded this given period, MetroRestyling is not able to issue any type of replacement for said claims. We must follow the procedures of the manufacturer throughout the claim process and credit or replacement film will not be issued until the claim is finalized. Please understand that most manufacturers do not issue a refund for granted claims, instead, you will receive a credit that you can use toward a future order from MetroRestyling for any product desired. Please know that credits for claims must be used within 6 months of being approved; claims will be voided after that time frame has passed. We are not held accountable for any film that is not handled within that procedure. Please note that MetroRestyling is not responsible for labor costs and manufacturers do not typically compensate labor costs. Shipping is nonrefundable and there is a 30% restocking fee for all vinyl returns.


    Lighting:

    We provide assistance in purchasing, please contact us for help to prevent any ordering mistakes. All non-defective returns are subject to a 25% restocking fee or full value exchange minus shipping costs. Before returning any item, you must contact us for an RMA# within 14 days of your invoice date. The RMA# must be written or printed on outside of the package. All items returned without an RMA# will be refused. Defective items may be returned for an exchange of the same item only. All items must be in "new" condition, in original packaging with all contents included. Any discrepancies could result in a delay or partial forfeiture of your credit. For all lighting products, please test item for factory defects prior to installation. No cancellation, refund, or exchanges on special order items. Shipping is nonrefundable.


    Parts & Accessories:

    No returns or exchanges. Please take special care to order carefully and completely. Ask all questions before placing an order. When buying one of our products please note that the item is being sold only as described. Metro Restyling will replace, or exchange only for those products which are deemed to be incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness prior to shipping. You must inform us about incomplete orders, defects, shortages, and/or exceptions within 3 days of receiving your order. There are absolutely no replacements, exchanges or refunds issued after 4 days.

    Metro Restyling will not be liable if you order the wrong product. If you receive a product that does not match the description, please contact us immediately and we will resolve the issue. For any shipment that is refused or returned due to incorrect address provided by the customer, you will be responsible for fees associated with re-shipping the package. Shipping costs are not refundable. We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.